Terms, privacy and refunds.
What we are
LowerMyEMI writes emails that you send to lenders yourself. We are not a bank, NBFC, lender or loan agent. We do not promise any rate, approval or reply. Lenders decide everything about your loan.
No guarantee
Our name and our pages describe what we help you try to do: ask lenders for a lower rate, follow up and keep an eye on published rates. We do not guarantee that any lender will reply, call or offer a lower rate, or that your interest rate or EMI will come down. Lenders decide, based on your profile and their own policy. You confirm this when you tick the box before writing your emails.
Rates we show
Rates come from each lender's own website and carry the date we checked them. Lenders change rates often and we may not have updated ours yet. The lender's own page is always the final word.
Privacy
What we collect. This website has no database. What you type stays in your own browser until you send the emails yourself. If you keep us in CC, we receive a copy of each email: your name, contact details and the loan details you typed.
Your PIN code. Your browser uses it to pick each lender's branch or loan desk nearest you, from the lender's own published list. It is written into your emails so the lender can route you. If we send follow-ups for you, they go only to the same lender: first the desk you wrote to, then that desk's regional office and zonal office, with the desk and you copied.
Why. To help you follow up, to answer you, and to count anonymous totals, such as how many requests went to each lender. We never sell your details or pass them to agents.
Anonymous insights. We may combine requests into anonymous, aggregated insights, for example average rates asked for, which lenders reply and how fast, or demand by city and loan type. These insights never identify you, and we may use, publish or share them in this service or in any other business we run, now or later.
If the business changes hands. If this service, or the business behind it, is reorganised, merged or sold, the details we hold may move to the new owner, who must keep the promises on this page.
How long. We delete CC copies 12 months after the request, or sooner if you ask.
Your choices. You can turn off CC before sending. You can ask us to show, correct or delete your details at help@lowermyemi.com. That address is also our grievance contact.
Cookies. We use no advertising or tracking cookies.
Free until 30 April 2027
Until the end of 30 April 2027, every service on this website is free for everyone, including the follow-ups we send for you (₹49 per request after that) and Rate Watch (₹199 a year after that). Nothing is charged automatically when the free period ends. Any price we introduce later will be shown here and on the Pricing page at least 30 days before it applies, and you choose whether to pay.
Paid options, after the free period
- ₹49 follow-ups: one payment for one request. We send your day-3 reminder to the desk you wrote to, and escalations on day 7 to its regional office and on day 12 to its zonal office (the desk and you copied), in the same email thread, skipping lenders you tell us have called.
- ₹199 Rate Watch: 12 months from the day you pay: alerts when a lender publishes a lower rate than yours, and follow-ups on your requests during that year. The RBI rate alert is free for everyone.
- Rate Watch has a launch price of ₹199 a year. If you join at the launch price, your first renewal stays ₹199. Later renewals are at the price then in force.
Refunds
We want this to be fair to you, so our refund policy is generous, but it is not a way to use a service and then ask for the money back.
- Our mistake: refunded at once. If something went wrong on our side (a follow-up we did not send on time, an email sent to the wrong lender or with the wrong details, a technical error, or a duplicate or accidental payment), we refund in full as soon as you tell us, even if part of the service was used.
- ₹49 follow-ups: full refund if we have not sent any follow-up for you yet. Once the follow-ups have gone out as described, the service is delivered and is not refundable.
- ₹199 Rate Watch: full refund within 14 days of payment if you change your mind, provided we have not sent follow-ups for you in that time. After that you can cancel the renewal any time; the current year is not refunded, except under our mistake or if we close the service.
- Not a reason for a refund: a lender not replying, not calling, or not lowering your rate. We never promise those outcomes (see No guarantee).
- How: email help@lowermyemi.com with your reference and payment id. We aim to approve or reply within 3 working days. Money returns to your original payment method; the payment provider and your bank usually take 5 to 10 working days.
- We may decline repeated refund requests from the same person, or requests that look like misuse.
If we close the service
If we ever shut down a paid service, we refund the unused part of your plan. For Rate Watch we count the whole months left from the 1st of the next month and refund that share of what you paid. A ₹49 request whose follow-ups we have not sent is refunded in full. We deduct only payment-gateway charges that the gateway does not return to us. Refunds go to your original payment method within 30 days of closure.
Your part
You must be 18 or older. The details you enter must be true and your own, or your business's if you are authorised to act for it. You read and send every email yourself, from your own email account, and you decide which lenders receive it. Please do not use this service to send messages for someone else without their permission, to send spam, or to mislead a lender.
Calculators, guides and rates
Our calculators give estimates for illustration only. Guides are general information written for ordinary borrowers. They are not financial, legal, tax or investment advice, and reading them does not create any adviser or client relationship. We research them carefully, but rules, rates, fees and lender practices change often and a guide may contain errors or be out of date. Rates, rules and lender addresses can change, and we may not have updated ours yet. Check with the lender, the official source and, where needed, a qualified professional before you decide. To the extent the law allows, we accept no responsibility for any decision made, or loss suffered, by relying on a guide, calculator, rate or address on this website.
Other websites and lenders
Links to lender and government websites are for your convenience. We do not control those websites or anything a lender says, offers or does. Your dealings with any lender are between you and that lender.
Limits of our responsibility
We provide this service as it is, with care but without any guarantee that it is complete, error-free or always available. We are not responsible for any lender's decision, reply or silence; for any rate, fee or loan term; or for any loss that comes from relying on rates, calculators, guides or addresses shown here. To the extent the law allows, our total responsibility to you for anything connected with this service is limited to the amount you paid us for it in the 12 months before the claim. Nothing here takes away rights you have under Indian consumer law.
Our content
The design, text, calculators and guides on this website belong to us. You may use them for your own needs and share links to them. Please do not copy them for another website or commercial use without our written permission. Lender names belong to their owners and are used only to identify them.
Changes to these terms
We may update these terms. The date at the top shows the latest version. Changes do not reduce a refund you are already owed, and if we make a change that affects a paid plan you hold, we will tell you by email.
Law and disputes
These terms are governed by the laws of India. Please write to us first; most issues can be settled quickly. If not, the courts in India that have jurisdiction will decide.
Contact
Questions or complaints: help@lowermyemi.com. We aim to reply within 3 working days.